Privacy Policy

This Privacy Policy applies to all personal information collected by Chandan Consulting Pty Ltd (we, us or our) via the website located at Website address (Website).

What information do we collect?

We collect personal information when you contact Chandan Consulting Pty Ltd through our website. This may include your name, business name, business email address, phone number and the information you include in your enquiry message.

Please do not include sensitive information in an enquiry unless it is necessary for us to respond to you. If you provide sensitive information, we will handle it in accordance with applicable privacy law.

The Privacy Act 1988 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.

Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:

whether the information or opinion is true or not; and

whether the information or opinion is recorded in a material form or not.

If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.

Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive Information will be used by us only:

for the primary purpose for which it was obtained;

for a secondary purpose that is directly related to the primary purpose; and

with your consent or where required or authorised by law.

How we collect your Personal Information

(a) We collect personal information directly from you when you submit a website enquiry, contact us by email or otherwise communicate with us.

(b) Website enquiries are sent to our business email account and then recorded in our Odoo customer relationship management system so that we can respond to and manage your enquiry. Our website, email and CRM service providers may handle personal information in providing those services to us.

(c) Our website may use cookies and similar technologies. The information collected through them depends on the technologies we use. We will provide further details about any analytics or advertising technologies we use where applicable.

(d) We may receive personal information about you from another person or organisation in connection with an enquiry or proposed business relationship. Where required, we will take reasonable steps to notify you of the collection.

(a) We collect and use personal information to respond to enquiries, communicate with you, assess and provide our services, manage business relationships and operate our website and business.

(b) We may disclose personal information to service providers that help us operate our website, receive and manage email, maintain our CRM and provide related technical support. We limit their access to what is reasonably needed to provide those services.

(c) Submitting an enquiry does not, by itself, subscribe you to our marketing mailing list. If you separately opt in, we may send you marketing communications. You can unsubscribe using the link in a marketing message or by contacting us at compliance@chandan.com.au.

We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained in, we will take reasonable steps to destroy and anonymise or de-identify it. Most of the Personal Information that is stored in our client files and records will be kept for a maximum of Retention period 7 years to fulfill our record keeping obligations.

The Australian Privacy Principles:

permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and

allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).

Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this privacy policy.

If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us as on the contact details set out at the bottom of this policy. All complaints will be considered by compliance@chandan.com.au and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

We use service providers to receive and manage website enquiries, including our business email provider and Odoo CRM. Odoo’s primary production database is hosted in Australia. Operational copies, backups or related service data may be held in France, the Netherlands, Canada, Belgium and the United States.

Personal information may also be accessed or handled from other countries through our service providers. We will update this policy to identify other likely overseas recipient countries where it is practicable to do so once those arrangements have been confirmed.

Where providing personal information to an overseas recipient is a disclosure under the Privacy Act 1988 (Cth), we will take reasonable steps required by Australian Privacy Principle 8 to ensure the recipient does not breach the Australian Privacy Principles, unless an exception applies. Depending on the circumstances, we may remain accountable under the Privacy Act for an overseas recipient’s handling of the information.

In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. Where this is the case, there may be additional rights and remedies available to you under the GDPR if your Personal Information is handled in a manner inconsistent with that law.

If you have any queries, or if you seek access to your Personal Information, or if you wish to correct or if you wish to delete your personal information, have a complaint about our privacy practices, you can contact us through: compliance@chandan.com.au.

Upload Version Date : 4th November 2026